| FAQ- General Crate Questions: |
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Q. How do I contact Crate? A. If you have a problem with your product that might require service, it's best to start with the store from which you purchased it. They are set up to provide you with the best possible service
Q. How long has Crate been manufacturing amplifiers? A. We just celebrated our twentieth year anniversary and are looking forward to providing musicians with sound, qualityand innovation for another twenty years. Basic Trouble Shooting My amp doesn't seem to come on. First, make sure that your power cord is plugged in to a live, properly grounded outlet. If that checks out, make sure the power switch is in the ON position. If you are still not getting any power, you may have a blown fuse. Fuses blow for a reason and something may have shorted out. Your best bet would be to have it checked by an Authorized Service Center. My amp is cutting out. Many times when an amp is cutting out, it is due to a faulty instrument cable or a bad jack in the instrument itself. All cables, including the cables used for effects pedals, processors, and extension speaker cabinets should be checked for proper operation. Also confirm that the jack in your instrument is working properly. If there is still a cutting out problem, you should have the unit checked out by an Authorized Service Center. I turn my amp all the way up, but I can still barely hear it. This is another problem that can be caused by a faulty cable or band instrument jack. All cables need to be checked for proper operation, including the cables used for effects pedals, processors, and extension speaker cabinets. Also confirm that the instrument jack is working properly and that the speaker cables are securely attached. Each amplifier is different in it's operation. A quick look into your owner's manual to confirm proper hook-up could save you a trip to a repair center. If all cables and jacks are in proper working order and you have confirmed that your rig is hooked up properly, you should have the unit checked out by an Authorized Service Center. My amp fell over/somebody dropped it? Is it ruined? It is not likely that it is ruined, however, the amp should be completely inspected for any signs of physical damage (i.e.---is the speaker still fastened securely; any visual signs that the cabinet has any "loose" wood parts, etc…) before being turned on. If there were cables hooked into the unit at the time it fell, check to see if any of the input/output jacks on the amp were damaged. A trip to the Authorized Service Center for a complete inspection is advised before using it again. GENERAL INSPECTION
Service Centers 1. How do I send in my amp to be repaired? If your amplifier should require service, you have two options: The first option is to take it to an Authorized Service Center in your area. A list of service centers is available on the CRATE website or by contacting our CUSTOMER SERICE DEPARTMENT at 1(800) 738-7563. Your second option is to send the unit back to our factory service center for repair. You should first contact them for a RETURN AUTHORIZATION NUMBER and shipping instructions. You can contact obtain the RA number by calling: 800-738-7563. 2. If I send in my amplifier to be repaired, do I have to pay for it? If you haven't already, now would be a good time to familiarize yourself with the WARRANTY that was included with your amp. Within it you will find all the information in regards to what is covered, how long it is covered, and what is required by the purchaser in order to obtain Warranty Service. 3. How long is it going to take to fix it? Repair time really depends on individual service centers. It is best to ask for that information before you leave your amp. |